Customer Service Department & Returns Department

Email us:

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
help@PurchaseDirect.com

or Call Customer Service:

Customer Service: 574.3DIRECT (574.334.7328)
Texting or Online Live Chat is our quickest and most popular form of fast communication, so feel free to send us a text message by texting 574.3DIRECT (574.334.7328) with your question. (regular text message rates may apply based on your provider) Just Call or Text this number: 574.3DIRECT (574.334.7328) (*live chat operating hours vary, you may email us or leave us a message on the Live Chat link located at the lower right corner of your screen.)

Want to speak to someone? (yes a real person in the USA) - You may also call our friendly and knowledgeable customer service team at 574.3DIRECT (574.334.7328). If all operators are busy please leave your order number, name, and your inquiry. We look forward to assisting you.
Office Hours:
Monday-Friday (excluding holidays)
10:00 AM to 4:00 PM EST

Billing and Payment issues:

If you have a question regarding a charge on your credit card, Amazon or PayPal account, please call 574.3DIRECT (574.334.7328) and we will direct your inquiry to our accounting department to resolve any pending issues. Your payment method will show "PDIRECT" or "PURCHASEDIRECT" along with our phone number based on what payment method you chose. If you're unsure about a charge from our company give a call or email so we may assist you.